Financial Federal Credit Union recognizes the importance of protecting the privacy of personal information about our members and it is our goal to protect that information in every way we interact with you, whether it be in a branch, at one of our ATMs, on the telephone or online through the Internet.

We limit the collection and use of member information that we require to deliver quality member service, which includes advising you about our products and services, and to help us respond to your questions and applications, as well as provide account information you may request.

When you utilize Financial Federal Credit Union's Online Banking or access our Web Site, we and our business partners who help us deliver these services will have access to your personal information.  We do not sell any such information to a non-affiliated third party for its own use.  We will maintain any information provided, as well as your business transactions, according to our usual security and confidentiality standards.

Please be advised that we may disclose information on your accounts or information contained in member files, provided to the credit union through the Web Site, to credit bureaus or agencies who have a legitimate purpose for obtaining the information.  We may also disclose information obtained through our Web Site or through e-mail communications when it is necessary to complete a transaction, to verify the status of your account or membership for an appropriate third party such as a credit bureau, to comply with a court order, to comply with the request of a government agency or regulatory body, or if we receive your permission to do so.

When you contact us by e-mail, we will retain for a period of time the content of the e-mail, your e-mail address, and the content of any response.

While we continually attempt to keep our member files complete and accurate, if such information is incorrect, please call us at (305) 577-1328 or (800) 727-5626.  You may also contact us by e-mail on our Web Site.